Delta Dental of New Mexico

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Dental Office Toolkit FAQs

What do I do if I forgot my username?

You will need to re-register for the new toolkit. Click here to watch a tutorial video on the quick and easy registration process!

Note: When you re-register for the Toolkit, ensure the first name and last name combination you have provided is unique from the previous first and last name combination you were entering. For example: If the first name and last name combination was previously John Smith, please add a number after either the first or last name to make it unique (ex: John Smith1)

What do I do if the system will not allow me to pass the incomplete profile page?

If you are unable to pass the incomplete profile page, you are most likely trying to register under a first and last name combination that already exists for your business (TIN). To overcome this, please include a number at the end of either your first or last name to make it unique (John Smith turns to John Smith1).

Why does nothing happen when I select Print Benefits?

It is possible your browser's pop-up blocker is blocking this functionality. Ensure your browser's pop-up blocker is disabled. Click here for a tutorial on disabling your pop-up blocker.

What is a no pay processed claim?

A no pay processed claim is any claim that is a $0 cost to the business. This includes any claims that have been denied, declined or that have a $0 payment.

What does a Routed, Estimated, Denied or Paid claim mean?

  • Routed: A claim that requires manual review prior to processing. You may be required to submit information for this claim to complete processing (Information Request).
  • Estimated: A pre-treatment estimate that has completed processing and can be submitted in for payment.
  • Paid: A claim that has completed processing and been paid.
  • Denied: A claim that has completed processing and has been denied and/or is not billable to the patient. Please check the processing policies on the claim in question for the reason the claim was denied.

As a new user, how do I register for the Dental Office Toolkit®?

If you are an existing user of the Dental Office Toolkit, you do not need to re-register.

If you are a new user, to register for the Dental Office Toolkit, ensure that you have the following information:

  • Provider’s license number
  • State in which provider is licensed
  • Provider’s Tax Identification Number (TIN)
  • Service office ZIP code
  • Phone number or email address associated with the service office

What if I have more than one service office associated to a TIN?

You will only have to register for one service office. The system will be able to link all service offices associated to that TIN.

Do I have to re-register for multiple providers? (ex. one office (one TIN), with multiple licenses)?

If you have multiple providers associated with one TIN, you will not have to re-register for each provider.

Note: If you do not know the phone number or email address associated with the service office, please contact the Delta Dental provider records department for your state.

Who in my office should be registered with their own account?

We encourage offices to use a separate account for each user. With DOT’s new user management functionality, offices may manage the roles and permissions of other users in their office.

I will be the administrative user. How do I create new users?

To register additional users, please view the following video: How to set up User Management

Where is the government (FGP) toolkit?

The FGP toolkit will remain as-is until a later date. For now, you can access it here.

How do I know what Web browser I am currently working in?

The recommended browser for Dental Office Toolkit is Google Chrome. If you are not sure what browser you’re working in, navigate to www.whatsmybrowser.org. If you see the message “You’re using Chrome 63” or any number higher than that, you’re good to go! If you received a different message, please use this tutorial to download and install Google Chrome on your computer. We recommend you do this on all computers that will be accessing the new Dental Office Toolkit.

What states will the new Dental Office Toolkit service?

Dental Office Toolkit can be utilized to view information and submit claims for the following Delta Dental entities:

  • Delta Dental of New Mexico
  • Delta Dental of Michigan
  • Delta Dental of Ohio
  • Delta Dental of Indiana
  • Delta Dental of North Carolina
  • Delta Dental of Arkansas
  • Delta Dental of Kentucky
  • Delta Dental of Nebraska
  • Delta Dental of Minnesota (Individual ONLY)
  • Delta Dental of Tennessee
  • Delta Dental of Wisconsin (CMS ONLY)

What do I do if I visit the URL for the toolkit but I am not seeing anything on my screen?

This is likely because you have visited the correct URL but are working in an unsupported web browser. Please try accessing https://dentalofficetoolkit.com using Google Chrome. 

If you are not sure what browser you’re working in, navigate to www.whatsmybrowser.org. If you see the message “You’re using Chrome 63” or any number higher than that, you’re good to go! If you received a different message, please use this tutorial to download and install Google Chrome on your computer. We recommend you do this on all computers that will be accessing the new Dental Office Toolkit.