Mobile App FAQs

Q: When will the updated Delta Dental mobile app be available?

• The updated mobile app will be available for download in mid-November 2021.

Q: Do I need to create a new account to access the updated mobile app?

• No, you can simply use your existing username and password to access the updated mobile app.

Q: Do I need to download a new mobile app? Or will my existing app update automatically?

• Your existing app will not update automatically.
• Yes, you will need to download the updated mobile app named Delta Dental Mobile App.

Q: Can I still use the existing app?

• No, the existing mobile app will not work after 12/19/2021.

Q: Why isn’t the app just automatically updating? Why do I need to download something new?

• To create a better user experience, the new Delta Dental Mobile App is built on an updated technology platform that is faster and more modernized.

Q: What functions are available on the new mobile app?

• Member ID
• Dentist finder
• Cost estimatorAccount management functions

Q: Is my information going to be transferred over to the new app?

• You will be able to use the same username and password to access the new mobile app.
• All information, including your saved dependent information and preferred dentists, will be transferred over to the new mobile app.

Q: Will I still have access to the existing functions on the new mobile app?

• You will continue to have access to member ID, dentist finder and cost estimator.
• Existing saved dentists and dependents will be transferred over to the new app.

Q: Is the new app secure? Will my information be protected?

• Yes, the application uses industry best practices for securing your data.