Access to 24/7 virtual dental care
Emergencies happen at the most inconvenient times, like when you're traveling and don't have access to your regular dentist. With your Delta Dental of New Mexico coverage, you and your family can rest assured that you have protection for dental emergencies. Access to Delta Dental Virtual Visits delivered by TeleDentistry.com is a covered benefit in most of our dental plans.
Emergency Dental Care When You Need It
Use Delta Dental Virtual Visits when:
- You have a dental emergency and you do not have a dentist
- You need access to a dentist after hours and your dentist is not available
- You would like to consult with a dentist without leaving home or while traveling
Benefits of Teledentistry for Emergency Care
Delta Dental Virtual Visits are a safe and effective way to receive care and avoid the emergency room. The TeleDentistry.com dentist will provide an initial consultation and can write prescriptions when appropriate. The TeleDentistry.com dentist cannot prescribe controlled substances or write international prescriptions. If additional dental care is needed, TeleDentistry.com will refer you to a Delta Dental network dentist for definitive diagnosis and treatment. Your dentist will also receive notes on your consultation with TeleDentistry.com for further treatment. It's that easy!
Download Our Teledentistry Flyer
Learn more about Delta Dental of New Mexico's new Teledentistry benefit (available for all current plans). If you have questions, please visit the Teledentistry.com website or call (866) 693-5430 to speak to an representative.
Teledentistry FAQs
Delta Dental Virtual Visits delivered by TeleDentistry.com provides 24/7 access to a dentist, 365 days a year, to Delta Dental of New Mexico members whose plans include coverage for oral exams.
In a dental emergency, it’s best to start with your regular dentist. Most dentists will have an emergency number or after business hours instructions. If your dentist is not available or you are traveling and cannot find a dentist, sign into the Delta Dental Virtual Visits patient portal or call (866) 693-5430 to get started with a virtual visit.
Delta Dental Virtual Visits are meant to supplement your current dental plan and should be used after business hours, on holidays and weekends, or when experiencing a dental emergency and your regular dentist is not available.
Delta Dental Virtual Visits supplement your current plan coverage and should be used after business hours, holidays and weekends, or when your regular dentist is not available. Schedule a virtual visit when you:
- Have a dental emergency and do not have a regular dentist
- Need access to a dentist after hours and cannot get a hold of your dentist
- Needs to consult with a dentist while traveling
Using your smartphone, computer or phone, the TeleDentistry.com dentist will provide an initial consultation and can write prescriptions when appropriate. If additional dental care is needed and contact information is provided, your regular dentist will receive notes on the consultation with TeleDentistry.com. If you do not have a dentist, TeleDentistry.com can help you find a Delta Dental network dentist for definitive diagnosis and treatment.
To get started with a virtual visit, go to sign into the Delta Dental Virtual Visits patient portal or call (866) 693-5430. Then just follow the steps below:
- Fill out your e-documents.
- Take photos of the problem area, if necessary.
- Connect with a TeleDentistry.com dentist and begin.
Emergency dentists are available 24/7. The average wait time to meet with a TeleDentistry.com dentist is 3 minutes.
No. The fastest way to start your virtual visit is to sign into the Delta Dental Virtual Visits patient portal and fill out the required online forms. Then you'll be connected to a live dentist to begin your consultation.
The TeleDentistry.com dentist will share any consultation notes with your regular dentist if further treatment is needed and you provide your regular dentist's phone number and email address. If you do not have a regular dentist, TeleDentistry.com can help you find a Delta Dental network dentist for definitive diagnosis and treatment.
Depending on the recommended treatment, the TeleDentistry.com dentist will provide an initial consultation and can write prescriptions when appropriate. The TeleDentistry.com dentist cannot prescribe controlled substances or write international prescriptions.
No. A virtual visit delivered by TeleDentistry.com is counted as a problem-focused examination under your dental plan and does not count toward your regular preventive oral exam.
Yes. TeleDentistry.com only works with licensed dentists and has strict credentialing processes that meets the industry standards set by the National Committee for Quality Assurance (NCQA).
A virtual visit delivered by TeleDentistry.com is considered an in-network service for Delta Dental of New Mexico members.
Teledentistry is already a covered benefit in Delta Dental of New Mexico’s dental plans. However, a virtual visit delivered by TeleDentistry.com is counted as a problem-focused examination under the dental plan and does not count toward your regular preventive oral exam. A teledentistry visit delivered by your regular dentist may be counted as a regular exam under your plan.
Both types of teledentistry visits are covered services under Delta Dental of New Mexico's plans. However, a virtual visit delivered by TeleDentistry.com is counted as a problem-focused examination under your dental plan and does not count toward your regular preventive oral exam frequency. A teledentistry visit delivered by your regular dentist may be counted as a regular exam under your plan.