Online Privacy Policy

Thank you for visiting Delta Dental Plan of New Mexico, Inc., online. We are proud to serve your oral health needs.

The privacy and security of your information is important to us. We want you to understand what information we collect, how we use the Personal Information that you provide, and how we keep that information secure. We also want you to understand the choices about how we use the Personal Information that you provide.

Let us state upfront that we do not sell your Personal Information. With respect to children’s privacy, we do not market our dental plans or products directly to children. If you are under 18, you may use our website under the guidance of a parent or guardian.

About this Online Privacy Policy

In this Online Privacy Policy, “Personal Information” refers to information that is unique to you, personally. This can include your name, birthdate, address, email address, IP address, phone number, and account number. If a webpage or screen requests information that you do not want to share with us, do not enter the information or proceed with that webpage or screen.

This Online Privacy Policy applies to Delta Dental Plan of New Mexico, Inc., which does business as Delta Dental of New Mexico, and includes all Delta Dental of New Mexico websites including, but not limited to www.deltadentalnm.com.

This Online Privacy Policy describes the following:

  • information we collect online and how we use it,
  • how to access or correct your information,
  • our commitment to website security,
  • how we use technology to better serve you,
  • third-party website links,
  • contacting use about your privacy or security, and
  • the effective date of this Policy.

To understand how your protected Personal Health Information (PHI) may be used and disclosed and how you can access this information, see our HIPAA Privacy Notice at www.deltadentalnm.com/MediaLibraries/Global/document/HIPAA-Notice-of-Privacy-Practices-12-20-17.pdf.

We may send your newsletters or promotional emails to support our relationship with you. If you would like to stop receiving email and newsletters from us, you can opt-out by following the instructions included in each email or newsletter.

Information Collected Online

We care about your Personal Information. We collect it through secure, encrypted channels, limit access to it, and prohibit its unlawful exposure.

For the purposes of this website, we may collect and use your email or the phone/text number to respond to your questions or requests for information about a service or resource from our company. We will continue to send your information unless you request us to stop or opt-out. In addition, we may receive information from the third-party sites that you access through our site.

Through our website, you can obtain a referral to a dentist in your area, learn about our dental services, and read about oral health without providing Personal Information. Please know that for you to participate in certain online interactive services through our website or special offers or programs that we offer, you may need to provide Personal Information.

The Personal Information that we may collect from you through our website relates to a specific program in which you are enrolling.

Examples of Personal Information we may collect from you may include:

  • Your Name,
  • Your Mailing Address,
  • Your Phone Number,
  • Your Email Address,
  • Your Enrollee Identification (ID) or Account Number (may include social security number, employee ID or alternate ID number),
  • Date of Birth,
  • For dentists, your license number of tax identification number name and contact information,
  • Your account number, or
  • Authentication information if you are a licensed dentist.

We may also collect information about the device you use to access our online services.

Email Policies (Use of Your Email)

If you are an enrollee in one of our plans, we may use your email address to contact you with information about your plan and to send you information that you have subscribed to or requested from us.

If you are someone who does business with us (e.g., an insurance producer or dental provider in our network) or a potential customer, we may use your email address to contact you with information about our products and services and other important company news that is relevant to your current and future business relationship with us.

If you decide that you would like to stop receiving email from us, you can opt out by following the instructions included in each email or newsletter.

Information Sharing

We do not sell, share, or rent your Personal Information with third parties, such as marketers, for their own use. If we did, we would first obtain your express written consent.

We may share your Personal Information with third parties, as necessary, to administer Delta Dental of New Mexico benefits or to provide you with services or information that you have requested from us. These third parties are prohibited from using your Personal Information except to provide these services and they are required to maintain the confidentiality of your Personal Information.

We may also share your information as required or permitted by law.

We are the sole owner of information collected on our website. If we should merge with, acquire, or be acquired by another company, Personal Information provided to us may be transferred to or shared with that organization.

Interactive Services Registration

You can browse our website and learn about our services without providing Personal Information.

If you decide to use certain interactive functions, you will need to complete a registration and provide Personal Information. This includes setting a password. Do not disclose this password to anyone.

In registering through our website, know that your Personal Information could potentially be compromised or improperly accessed if someone finds your password and uses it. If you suspect any unauthorized use of your password, take immediate steps to change your password and notify us of any potentially fraudulent activity.

Following registration, you can review and change the Personal Information that you provided, including your password. Note that you are responsible for updating this information if it changes. If you post messages to any public posting area on our website, you cannot change or remove your posting. If you no longer desire our services, contact us through the online Information Page or contact our Customer Service Team as follows:

Delta Dental of New Mexico
Attn: Customer Service
100 Sun Avenue NE, Suite 400
Albuquerque, NM 87109
Email:  customerservice@deltadentalnm.com
Phone:  877-395-9420 (toll free) or 505-855-7111
Website:  www.deltadentalnm.com/Help/Contact-Us.aspx

Accessing and Correction Your Information

As a user of our online services (enrollees, dental providers, benefit administrators, and insurance producers), you can edit your email address, password, and your website preferences online.

If you need to change other information:

  • Group Enrollees – Contact your Plan Administrator.
  • Individual Enrollees, Dental Providers, and Benefit Administrators – Contact [link].
  • Insurance Producers/Consultants – If you are receiving email or newsletters from us, you can change your email address and contact information through [link] in the footer of the email.

Surveys and Contests

From time-to-time, our website may request information from users for surveys or contests. Participation in these surveys or contests is voluntary. A user may choose whether to disclose information such as contact information (e.g., name and address) or demographic information (e.g., zip code or age bracket). The contact information will be used to notify the winners and award prizes. Survey information will be used to monitor or improve the use and satisfaction of our website.

Commitment to Website and Information Security

In the modern environment, no transmission of data over the Internet can be fully guaranteed. However, we have appropriate technical, administrative, and physical policies, procedures, and controls in place to protect Personal Information from loss, misuse, or alteration.

We take steps to assure that access to Personal Information is limited to individuals who have a legitimate business need consistent with the reason the information was provided. We maintain Personal Information in accordance with record guidelines and train our employees on our privacy and security practices.

When we contract with third parties to provide services for us that may involve your Personal Information, we require that they protect your Personal Information in a manner like the protections we offer.

Our secure, password-protected website and interactive platforms allow users to view private information (e.g., eligibility, benefits, and claims) and other details online. We use industry-standard firewalls and security measures to protect Personal Information. A user will need an ID and password to access any online systems that display Personal Information. Our website features SSL (Secure Sockets Layer) with a digital certificate to enforce a minimum of 128-bit encrypted sessions.

We conduct regular web application vulnerability assessments and quarterly third-party tests to ensure all external facing websites/Internet addresses are protected from attack in accordance with industry and applicable legal standards.

Collection of Tracking Information to Improve Online Information and Services

When anyone visits our website, we use tracking technology to collect certain non-personally identifiable and aggregate information to help us analyze and improve the usefulness of the information and services provided through our website. “Non-Personally Identifiable Information” means information that does not identify you personally, but provides us with anonymous “usage data”, such as the number of unique visitors we receive, what pages are visited most often, and navigation preferences and characteristics of our visitors.

In order for you to make an informed decision about whether to use and navigate our website, we are providing you with the following information about how we collect and use Non-Personally Identifiable and aggregate information.

Cookies

A “Cookie” is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website can repeat users, track usage patterns, and better serve you when you return to that site. For instance, Cookies may conveniently assist you in not having to log in a password more than once for a site. Cookies can also save you from re-keying specific information when making multiple entries or searches. Cookies may also be required for a user to gain access to secured areas or interactive service platforms of our website. Access to these secured areas will not be granted if your computer browser is set to reject Cookies.

The Cookie does not extract other Personal Information about you. We use Cookies to optimize your online experience and support the delivery of information to you. We do not store your Personal Information in Cookies.

The Help menu on your browser will tell you how to stop your browser from accepting new Cookies, how to have the browser notify you when you receive a new Cookie or how to disable Cookies altogether.

If you turn off Cookies, you will still be able to access your account and information, but you may not be able to use some of the features on our website.

Other Tracking Technology

We use other tracking technology to personalize your visit to our website. This other tracking technology may include, but is not limited to, tracking beacons, JavaScript tracking, log files, and session tracking. We use these methods to learn how we can improve our website, interactive services platforms, or campaigns. For instance, we can use IP addresses to analyze trends, such as site usage, and administer the website. When we use tracking technology in email, it tells us when you opened the email so that we can understand how effective our messages are to you. Information collected through the use of other tracking technology does not identify you personally.

Links to Third-Party Websites

Our website may include links to third-party sites that provide related or helpful information or services.

Although we try to select quality content and sites, we do not control, operate, or endorse these third-party websites. Our policies and practices do not apply to these third-party websites, and we are not responsible for the privacy practices or content of these websites. As such, you should review the privacy and security polices of any site you visit before sharing your Personal Information.

We may also provide links to other websites controlled by the Delta Dental Plans Association or its member companies that may operate independently of DeltaDentalNM.com. Privacy policies applicable to those websites will appear on those sites and may differ from this Online Privacy Policy.

Children's Privacy

Our website is not typically directed at or made available to children under the age of 13. We typically do not make attempts to collect, use, or disclose information from children under the age of 13. Under some state laws, minors can independently consent to receive medical care without the consent of a parent or legal guardian. In these circumstances, some of our interactive services platforms (i.e., secure portals) are offered to minors for use in connection with their dental coverage.

We make reasonable attempts to comply with applicable state laws governing advertising and marketing to children, including the Delaware Online Privacy Protection Act that prohibits marketing to children under the age of 18.

intended for children under the age of 13. When we collect information about children under the age of 13 who may receive benefits (via their parents or guardians) from us, we do so in compliance with applicable privacy laws. The information collected about children is what is necessary to perform our services for them.

Parents can obtain a copy of, correct, or update the personal information of their child by contacting us at the address provided below. To protect children, we require proper authentication from you. You can also instruct us to remove your child's information from any registrations or other services in which they may have enrolled without disclosing that they were a minor.

Changes to this Online Privacy Policy

We reserve the right to change, modify, or update this Online Privacy Policy at any time, for any reason. When updates are made, the Version Date below will be updated to reflect that a revision has occurred.

You should occasionally re-read the Online Privacy Policy to be aware of any changes that we may have made. Continued use of our website and other interactive services platforms constitute your on-going acceptance of this Online Privacy Policy, as well as any applicable terms of use or service.

Questions or Concerns

If you have any questions this Online Privacy Policy or need information or assistance, please contact our Customer Service Team us as follows:

Delta Dental of New Mexico
Attn: Customer Service
100 Sun Avenue NE, Suite 400
Albuquerque, NM 87109
Email:  customerservice@deltadentalnm.com
Phone:  877-395-9420 (toll free) or 505-855-7111
Website:  www.deltadentalnm.com/Help/Contact-Us.aspx

If you have any additional questions about how we use your Personal Information or about our privacy and security policies, please contact our Privacy Officer at:

Delta Dental of New Mexico
Attn: Privacy Officer
100 Sun Avenue NE, Suite 400
Albuquerque, NM 87109
Email:  customerservice@deltadentalnm.com
Phone:  877-395-9420 (toll free) or 505-855-7111
Website:  www.deltadentalnm.com/Help/Contact-Us.aspx

Version Date

The Version Date of this Online Privacy Policy is June 30, 2023.